Terms and conditions
In short: every project starts with a written quote that sets out the work, the price and the payment schedule. These terms explain how we work together. Nothing here removes rights the law gives you.
1. About us
Cold Vison is a partnership. In these terms, "we" and "us" mean Cold Vison.
Email: team@coldvison.com2. What these terms cover
Part A applies to everyone who uses this website. Part B applies when you buy services from us. In Part B, "consumer" means an individual buying mainly for purposes outside their trade, business, craft or profession. "Business client" means anyone else.
Part A: Using this website
3. Website content
The content on this website is general information about our services. We take care to keep it accurate, but it is not advice and is not an offer that can be accepted without a written quote.
4. Ownership of this website
We own or license the text, design and code of this website. You may view and print pages for your own use. You may not copy or republish them for commercial purposes without our written permission.
5. Acceptable use
You must not misuse this website, for example by trying to gain unauthorised access, introducing malicious code, or sending unlawful or abusive content through the enquiry form.
6. Links to other websites
Where we link to other websites, we do so for information only. We do not control them and are not responsible for their content.
Part B: Buying our services
7. How the contract is formed
We will send you a written quote describing the work, the price, the payment schedule and the expected timescale. A contract is formed when you accept the quote in writing and we confirm the order. The quote and these terms together make up the contract. If they conflict, the quote takes priority.
8. Price and payment
- The price and payment dates are set out in your quote. Prices state whether VAT is included or added.
- Work outside the agreed scope is quoted separately and only starts once you have agreed it in writing.
- Third-party costs, such as domain names, hosting, fonts, stock images or software licences, are listed in the quote or agreed with you before we buy them.
- If a business client pays late, we may charge statutory interest and fixed costs under the Late Payment of Commercial Debts (Interest) Act 1998. We may also pause work until overdue amounts are paid.
9. What we need from you
- Text, images, logos and other materials, supplied in good time.
- Confirmation that you own those materials or have permission to use them. You are responsible for claims that arise because materials you supplied infringe someone else's rights.
- Feedback and approvals within the periods agreed in the quote. Delays in providing these may move the delivery date.
10. What you can expect from us
- We will carry out the work with reasonable care and skill.
- We will aim to meet the timescales in the quote and tell you promptly if they are at risk.
- The quote sets out how many rounds of revisions are included.
- We will fix, without charge, faults in our work that you report within the period stated in your quote, where the fault is not caused by changes made by you or a third party.
11. Ownership of the finished work
Once you have paid in full, you own the design and content we created specifically for your project. This does not include:
- third-party and open source software, fonts and images, which stay under their own licences
- our own pre-existing tools and code, which we license to you for use as part of your website
We will only show your project in our portfolio if you agree.
12. Third-party services
Your site may rely on services provided by other companies, such as hosting, domain registration or payment processing. Those services are governed by the provider's own terms, and we are not responsible for outages or changes that are outside our control.
13. Legal compliance of your website
Our launch checks cover accessibility, privacy and content, and are intended to reduce risk. They are not legal advice. You remain responsible for making sure your own website, policies and business practices comply with the law, and you should take professional legal advice where you need it.
14. Cancellation and refunds
Your rights to cancel and to receive a refund are set out in our refund and cancellation policy, which forms part of these terms.
Either of us may end the contract if the other seriously breaches it and does not put the breach right within 14 days of being asked to in writing.
15. Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded.
If you are a consumer: you have legal rights under the Consumer Rights Act 2015, including that services are carried out with reasonable care and skill. Nothing in these terms affects those rights. We are responsible for loss or damage that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for business losses.
If you are a business client: we are not liable for loss of profit, loss of business, loss of data or any indirect or consequential loss. Our total liability under the contract is limited to the total price payable under your quote.
16. Events outside our control
Neither of us is responsible for delay or failure caused by events outside reasonable control. We will tell you as soon as we can and agree a new timescale. If the delay is substantial, you may end the contract and receive a refund for work you have paid for but not received.
17. Personal data
We handle personal data as described in our privacy policy. If we process personal data on your behalf as part of a project, we will agree written data processing terms with you.
18. Complaints
If something is not right, please email team@coldvison.com. We will acknowledge your complaint within five working days and try to resolve it with you directly.
19. General
- We may update these terms for future projects. The version in force when you accept a quote applies to that project.
- If a court finds part of these terms unenforceable, the rest continues to apply.
- Nobody other than you and us has rights under the contract.
20. Governing law
These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in the courts where you live. Business clients agree that the courts of England and Wales have exclusive jurisdiction.