Privacy policy

Last updated: 7 October 2026

In short: we collect only what we need to reply to you and to carry out work for our clients. This website uses no cookies, no analytics and no advertising trackers. We never sell personal data.

1. Who we are

Cold Vison is a partnership. We are the controller of the personal data described in this policy.

Email: team@coldvison.com

2. What we collect and why

Personal data, purposes and lawful bases
Data	Why we use it	Lawful basis (UK GDPR)
Enquiry form: your name, email address and message	To reply to your enquiry and, if you ask, prepare a quote.	Taking steps at your request before entering a contract, and our legitimate interest in answering enquiries.
Emails and phone calls: the contact details and content you give us	To correspond with you.	Legitimate interests, or performance of a contract if you are a client.
Client records: name, business name, contact details, project content, invoices and payment records	To deliver the work, take payment and keep business records.	Performance of a contract, and legal obligation for tax and accounting records.
Server logs: IP address, browser type, pages requested, date and time	Recorded automatically by our hosting provider to deliver the site and keep it secure.	Legitimate interests in running a secure website.

We do not ask for special category data, such as health information, and we ask you not to send it. We do not use your data for automated decision-making or profiling, and we do not send marketing emails unless you separately ask us to.

We share personal data only with service providers who help us run the business, and only as far as they need it:

Our website hosting provider
Our email provider
Professional advisers, such as an accountant, where needed
Authorities, where the law requires it

We do not sell personal data or share it for advertising.

4. Transfers outside the UK

Some of our providers may store data outside the United Kingdom. Where that happens, we rely on UK adequacy regulations or on approved safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for details.

5. How long we keep it

Enquiries that do not become a project: deleted within 12 months of our last contact with you.
Client records, contracts and invoices: kept for six years after the end of the tax year in which the project finished, to meet tax and legal requirements.
Server logs: kept by our hosting provider for the period set out in its own policy.

6. Your rights

Under UK data protection law you have the right to:

ask for a copy of your personal data
ask us to correct data that is inaccurate or incomplete
ask us to delete your data
ask us to restrict how we use your data
object to our use of your data where we rely on legitimate interests
ask for your data in a portable format, where this applies
withdraw consent at any time, where we rely on consent

To use any of these rights, email team@coldvison.com. There is normally no charge and we will respond within one month.

7. Security

We limit access to personal data to the people who need it and protect our accounts with strong passwords and two-step sign-in where the provider offers it. No method of sending or storing data is completely secure, so please do not send us sensitive information by email or through the form.

8. Children

Our services are for businesses and adults. We do not knowingly collect personal data from children.

9. Complaints

If you are unhappy with how we have handled your data, please tell us first at team@coldvison.com so we can put it right. We will acknowledge a data protection complaint within 30 days and respond without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint

10. Changes to this policy

We will update this page if what we collect or how we use it changes. The date at the top shows when it was last revised.